Refund and Cancellation Policy

Refund and Cancellation Policy for Creativeskart

1. Cancellation Policy

• Before Shipment: Customers may cancel their order free of charge if it has not yet been shipped. Please contact our support team immediately to process a cancellation.
• After Shipment: Once an order has been shipped, it cannot be cancelled. However, customers can return the item once received, according to our return policy outlined below.

2. Return Policy

• Return Eligibility: Customers can return products within 30 days of receipt if the products are in their original condition, unused, and in their original packaging.
• Non-returnable Items: Customized items such as personalized wallpapers or custom-made neon signs are not eligible for return unless defective or damaged.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery to arrange for a replacement or refund.

3. Refund Process

• Initiating a Refund: To initiate a refund, contact our customer service to start the returns process. You will need to provide your order number and details about the product you wish to return.
• Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a defect or incorrect product shipment.
• Refund Issuance: Refunds are processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued to the original method of payment.

4. Exchanges

• We offer exchanges for the same item if it is defective or damaged. If you need to exchange it for the same item, send us an email at our support address.

5. Modifications to the Refund Policy

• Creativeskart reserves the right to update or modify this refund policy at any time without prior notice. Please review it periodically.

6. Contact Information

• For any questions related to cancellations or returns, please contact our customer service team via email at contactus@creativeskart.com or call us at 8080878087.